Refund policy

Returns & Exchanges

For hygiene and safety reasons, all hosiery and intimate apparel are final sale. We do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or items that have been opened, tried on, worn, or washed.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once approved, we will offer a replacement or refund at your own additional cost.

Non-Returnable Items

The following are not eligible for return or exchange:

• Hosiery and intimate apparel
• Opened or tried-on items
• Worn or washed items
• Items damaged through improper use, snagging, pulling, or normal wear
• Incorrect size or color selected by the customer
• Final sale or promotional items

Quality Issues

If you believe your item has a manufacturing defect, please contact us within 7 days of delivery.

We may request photos showing the defect and the product packaging before approving a replacement or refund.

Shipping

Free Standard Shipping on orders $99+.

For approved defective or incorrect orders, replacement-related shipping costs are the customer's responsibility.